Privacy Policy

**Last Updated: 2025-12-12**

1. Introduction

Welcome to Rocket Vendors (\"we,\" \"our,\" \"us,\" or \"Rocket Vendors\"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace and connection platform for real estate service providers.

By accessing or using Rocket Vendors, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

- **Submit Contact Forms**: Name, email address, phone number, company name, message content, and any other information you choose to provide

- **Make Phone Inquiries**: Phone number, call duration, and conversation details necessary for service provision

- **Send Email Inquiries**: Email address, name, subject matter, message content, and any attachments you provide

- **Register for Services**: Business information, service categories, location data, and professional credentials

- **Communicate with Us**: Any information contained in correspondence, feedback, or support requests

2.2 Information Collected Automatically

When you access our platform, we may automatically collect:

- **Device Information**: IP address, browser type and version, operating system, device identifiers

- **Usage Data**: Pages visited, time spent on pages, links clicked, referring/exit pages, date and time stamps

- **Cookies and Tracking Technologies**: Session data, preferences, and analytical information (see Section 7 for details)

- **Location Information**: General geographic location derived from IP address

2.3 Information from Third Parties

We may receive information about you from:

- Real estate service providers listed on our platform

- Business partners and affiliates

- Analytics service providers

- Public databases and records

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Primary Business Operations

- Connecting you with appropriate real estate service providers

- Responding to your inquiries, requests, and communications

- Processing and managing your account or service requests

- Facilitating transactions between users and service providers

- Providing customer support and technical assistance

3.2 Platform Improvement

- Analyzing usage patterns to improve our platform functionality

- Developing new features and services

- Conducting research and analytics to enhance user experience

- Testing and troubleshooting technical issues

3.3 Communication and Marketing

- Sending service-related notifications and updates

- Providing information about our services and platform changes

- Sending promotional materials (with your consent where required)

- Responding to your questions and requests

3.4 Legal and Security

- Complying with legal obligations and regulatory requirements

- Protecting against fraudulent, unauthorized, or illegal activity

- Enforcing our terms of service and other agreements

- Protecting the rights, property, and safety of Rocket Vendors, our users, and the public

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

**Rocket Vendors does not sell, rent, or trade your personal information to third parties for their marketing purposes.**

4.2 When We Share Information

We may share your information only in the following limited circumstances:

**With Service Providers**: We may share information with real estate service providers on our platform to facilitate connections and service delivery that you have requested.

**With Service Partners**: We may share information with trusted third-party vendors who perform services on our behalf, including:

- Website hosting and maintenance providers

- Analytics services

- Email delivery services

- Customer support tools

- Payment processors (if applicable)

These partners are contractually obligated to use your information only as necessary to provide services to us and are required to maintain confidentiality.

**For Legal Reasons**: We may disclose information when required by law, including:

- Complying with legal process, court orders, or government requests

- Enforcing our terms and conditions

- Protecting our rights, privacy, safety, or property

- Investigating potential fraud or security issues

- Responding to claims of illegal activity

**Business Transfers**: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

**With Your Consent**: We may share information with third parties when you have explicitly consented to such sharing.

5. Data Security Measures

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and destruction, including:

- Encryption of data in transit using SSL/TLS protocols

- Secure server infrastructure with regular security updates

- Access controls limiting employee access to personal information

- Regular security assessments and vulnerability testing

- Secure data storage practices and backup procedures

- Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate or incomplete information

- Receive a copy of your personal data in a portable format

6.2 Deletion Requests

You may request deletion of your personal information, subject to certain legal exceptions. We may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out Rights

You have the right to:

- Opt out of receiving promotional emails by using the unsubscribe link in our messages

- Disable cookies through your browser settings (note that this may affect functionality)

- Withdraw consent for data processing where consent is the legal basis

6.4 Do Not Track

Some browsers have \"Do Not Track\" features that signal websites not to track users. Our platform does not currently respond to Do Not Track signals.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at:

**Email**: contact@example.com

**Subject Line**: Privacy Rights Request

We will respond to your request within a reasonable timeframe, typically within 30 days. We may require verification of your identity before processing your request.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device that help websites function properly and provide analytics information.

7.2 Types of Cookies We Use

**Essential Cookies**: Required for basic platform functionality, security, and navigation.

**Analytics Cookies**: Help us understand how visitors interact with our platform, including pages visited, traffic sources, and usage patterns. We may use services like Google Analytics for this purpose.

**Functional Cookies**: Remember your preferences and settings to enhance your experience.

**Performance Cookies**: Collect information about how you use our platform to help us improve performance and user experience.

7.3 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform.

To learn more about cookies and how to manage them, visit: www.allaboutcookies.org

7.4 Third-Party Analytics

We may use third-party analytics services that use cookies and similar technologies. These providers may collect information about your online activities over time and across different websites. Their use of information is governed by their own privacy policies.

8. Data Retention

We retain your personal information for as long as necessary to:

- Provide our services and fulfill the purposes described in this policy

- Comply with legal obligations, resolve disputes, and enforce our agreements

- Maintain business records and comply with record-keeping requirements

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children\'s Privacy

Rocket Vendors is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We take appropriate measures to ensure your information receives adequate protection.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

- The right to know what personal information is collected, used, shared, or sold

- The right to delete personal information

- The right to opt-out of the sale of personal information (note: we do not sell personal information)

- The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 13.

13. Contact Information for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

**Rocket Vendors**

**Email**: contact@example.com

**Phone**: Contact us for phone number

**Address**: Contact us for address

**For Privacy-Specific Inquiries**: Please include \"Privacy Policy Inquiry\" in the subject line of your email.

We take privacy concerns seriously and will respond to all legitimate requests within a reasonable timeframe.

14. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

14.1 Notification of Changes

- Material changes will be communicated by posting a prominent notice on our platform

- The \"Last Updated\" date at the top of this policy will reflect when changes were made

- Continued use of our services after changes constitutes acceptance of the updated policy

14.2 Review Regularly

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

15. Consent

By using Rocket Vendors, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

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